Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
What materials do you use for your furniture?
We use premium quality solid woods including Teak (Sagwan), Sheesham, and Oak, as well as high-grade engineered wood and plywood depending on the specific product and customer preference. All our materials are treated for termite resistance and durability.
Do you offer customization?
Yes! WoodZi specializes in made-to-order furniture. You can customize the dimensions, finish, fabric, and design details of almost any piece in our catalog. Contact our team or visit our store to discuss your custom requirements.
What is your typical delivery time?
For standard catalog items, delivery typically takes 5-7 days. For custom orders, the timeline varies between 2-4 weeks depending on the complexity of the design and our current workload. We will provide a specific timeline when you place your order.
Where do you deliver?
We currently serve customers primarily in Banka, Bihar, and surrounding regions. Please enter your pincode on the product page to check if we deliver to your location.
Do you offer carpentry services?
Yes, apart from selling furniture, we provide expert carpenter services for home interiors, including modular kitchens, wardrobes, and on-site furniture repairs.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also log in to your account on our website to view the current status of your order.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
Contact Support